We’re privately owned, have operations in Africa, Middle East and Europe and deliver our solutions to over 300 large corporate and government organisations located across more than 74 countries.

Specialties

recruitment software, recruitment process automation software, recruitment management software, cloud recruiting, applicant tracking, mobile recruiting applications, social media marketing, search engine marketing, online recruitment advertising

Job Description

As a graylink Account Manager you will manage post-sales relationships with an assigned client base.

A key output of your role is happy customers – supporting reference ability, upsells and contract renewals. To achieve this you will focus on servicing client needs quickly and efficiently, managing client expectations and ensuring optimal product utilization by client in order to achieve the business objectives agreed together with them.

You will also be responsible for continually identifying client needs across your client base which graylink can satisfy. Previous experience in Account/ Relationship Management is a must. A solid understanding of the Internet, Marketing and HR/ recruitment are highly desirable.

Additional responsibilities include the following

• Effectively renew all assigned accounts with favorable terms and conditions

• Provide regular account reviews to highlight key results, metric analysis, demonstrated value and emphasize the ROI, as well as, recommend process/procedure changes to better utilize graylink’s services.

• Demonstrate expansion of the graylink solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting and recommending and upsell new graylink products, services and partner solutions

• Position graylink’s value proposition as part of our overall business solution, linking these benefits back to the key business issues of the client

• Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction and retention while helping to grow our incremental revenue.

• Working closely with the Marketing Team, initiate and participate in the development, implementation, communication and monitoring of Client Success Stories (Case Studies, Speaking Engagements, Quotes for articles or releases, etc).

• Maintain current and accurate account information and contact information within assigned customer data base

Qualifications

• Related tertiary qualifications preferable

• Marketing or Communications degree preferable

Experience

• 3+ years of similar work experience

• Related tertiary qualifications preferable

Skills

• Ability to manage multiple, concurrent client relationships

• Ability to identify, critique, suggest and implement intelligent changes to the customers’ talent management processes

• Previous experience leading/facilitating large groups in a business setting

• Ability to anticipate change and adjust priorities accordingly

• Ability and desire to independently interact with multi-functional teams on a global basis

• Ability to work independently and mentor other members of the Customer Success team.

• Understanding of complex business issues of large F1000 organizations especially within the HR / Staffing domain, including hourly and contingent

• Solid technology skills & understanding of new technologies

• Passion for technology

Success lies within the Choices you make. Will you make the right choice…?

Make sure you Partner with a JSE Listed, Financial Services Broad Licensed and Direct Selling Association Registered Company.

If you are interested email me on powerteam@icinetwork.net or visit my website www.icinetwork.net/powerteam.

Speak to you soon.

Johan Scheepers
084 609 9864